Terms and Conditions

Welcome to Hope hai These terms and conditions outline the rules and regulations for the use of Hope hai’s Website, located at hopehai.com. By accessing this website we assume you accept these terms and conditions. Do not continue to use Hope hai if you do not agree to take all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and comply to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Hope hai, you agreed to use cookies in agreement with the Hope hai's Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies. License Unless otherwise stated, Hope hai and/or its licensors own the intellectual property rights for all material on Hope hai. All Intellectual Property Rights are reserved. You may access this from Hope hai for your own personal use subjected to restrictions set in these terms and conditions. You must not: • Republish material from Hope hai • Sell, rent or sub-license material from Hope hai • Reproduce, duplicate or copy material from Hope hai • Redistribute content from Hope hai This Agreement shall begin on the date hereof. Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Hope hai does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Hope hai, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Hope hai shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Hope hai reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions. The Counsellors (Counsellors/Clinical Psychologists/Psychologists/Clinical Social Worker) and Counselling Services The Platform may be used to connect you with a Counsellor who will provide services to you through the Platform. We require every Counsellor providing counselling on the Platform to be an accredited, trained, certified and experienced psychologist, RCI approved clinical psychologists, certified counsellors, licensed clinical social worker, licensed professional counsellor, or similar applicable recognized professional certification based on their state and/or jurisdiction. Counsellors must have at least a relevant academic degree (i.e., post-graduation degree in psychology or equivalent) in their field, at least 1 years of experience, and have to be qualified and certified by their respective professional board/institution/university after successfully completing the necessary education, exams, training and practice requirements as applicable. The Counsellors are independent providers who are neither our employees nor agents nor representatives. The role of platform is limited to enabling the Counselling Services while the Counselling Services themselves are the responsibility of the Counsellor who provides them. If you feel the Counselling Services provided by the Counsellor do not fit your needs or expectations, you may request for another counsellor by sending a mail (Email id @hopehai.com). Hope hai will review each such mail, on a case-to-case basis, and may refund the charges paid, if it deems fit. The decision of Hope hai on any such matter shall be final and binding. Hope Hai is committed to providing competent, high-quality care and will do whatever possible to assist you. If, at some stage, your therapist determines that He/she is no longer qualified to support you, He/she will make every attempt to refer you to an appropriate specialist. While we hope the Counselling Services are beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone’s needs and that they may not be appropriate for every particular situation and/or may not be a complete substitute for a face-to-face examination and/or care in every particular situation. The platform is not intended for the provision of clinical diagnosis requiring an in-person evaluation and you should not use it if you need any official documentation or approvals for purposes such as, but not limited to, court-ordered counselling or emotional service dog certification. It is also not intended for any information regarding which drugs or medical treatment may be appropriate for you, and you should disregard any such advice if delivered through the platform. If you are thinking about suicide or if you are considering harming yourself or others or if you feel that any other person may be in any danger or if you have any medical emergency, you must immediately call the emergency service number (112 in India) and notify the relevant authorities. Seek immediate in person assistance. The platform is not designed for use in any of the aforementioned cases and the counsellors cannot provide the assistance required in any of the aforementioned cases. Do not disregard, avoid, or delay in obtaining in-person care from your doctor or other qualified professional because of information or advice you received through the platform.

Payments

We, may charge for chat, audio and video session for counselling services. All payments for your "Hope hai" session must be made prior to the start of each session. As an acknowledgment of your payment, you will be given a receipt. All payments for counselling services must be paid in advance via online transfer or check before a counselling services can take place. Services only begin after your payment has cleared. Reschedule, Cancellations & Refund Please note that the charges paid by a Customer, are not refundable. However, we may reserve reschedule any session on your request before 48 hours for any planned appointments you make, so please give us at least 48 hours notice before any reschedule request. For rescheduling your session, you can call our customer care (+917800011170) or mail (Email id @hopehai.com) your request. Hope hai will reschedule the session only once. If the client still wants to reschedule then client has to send a mail (Email id @hopehai.com) and clarifying the causes. Hope hai will review each such mail, on a case-to-case basis, and may reschedule the counselling service if it deems fit. Otherwise, the appointment will be treated as consumed and no refunds shall be provided by Hope hai. The decision of Hope hai on any such matter shall be final and binding. if you feel the Counselling Services provided by the Counsellor do not fit your needs or expectations, you may request for another counsellor by sending a mail (Email id @hopehai.com). Hope hai will review each such mail, on a case-to-case basis, and may refund the charges paid, if it deems fit. The decision of Hope hai on any such matter shall be final and binding. In case, of technical difficulties during or at the time of the session, Hope hai will check with their service providers. If the case is adjudged by Hope hai to be genuine, the appointment shall be rescheduled. However, the Customer shall not be entitled to a refund on account of technical difficulties at the time of the session. Hope Hai is committed to providing competent, high-quality care and will do whatever possible to assist you. If, at some stage, your therapist determines that He/she is no longer qualified to support you, He/she will make every attempt to refer you to an appropriate specialist. User(s) can make payments through any of the following available options: 1. internet banking; 2. debit cards/ credit Cards; 3. Unified payments interface ("UPI"); 4. Payment wallets available at the time of payment. The User agrees and accepts that all nuances and modalities relating to making payment using internet banking/ debit cards/credit cards, UPI or payment wallets ("Virtual Payment Mode") shall be separately governed by arrangement(s) / terms and conditions between the User and the relevant banks or payment gateways. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the Virtual Payment Modes (including any fraudulent transaction). While availing any of the Virtual Payment Modes available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason. You understand, accept and agree that the payment facility provided by us, is neither a banking nor financial service. Termination of your account Hope hai may modify or discontinue (in whole or in part) the Services or your account with us, with or without notice, for any reason without liability to you, any other user, or any third party. Without limiting the foregoing, we reserve the right to terminate your account immediately (a) if we are unable to verify or authenticate your Registration Data or other information provided by you, (b) if we believe that your actions may cause legal liability for you, the Company, or all or some of our other users, or (c) if we believe you have (i) provided us with false or misleading Registration Data or other information, (ii) interfered with other users or the administration of the Services, or (iii) violated the Terms. Third Party Terms and Conditions Hope hai 's Terms and Conditions allow users to make a call or sending SMS through a third-party platform or websites. Thus, we are advising you to consult the respective Terms and Conditions of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You warrant and represent that: • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party; • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant Hope hai a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media. Hyperlinking to our Content The following organizations may link to our Website without prior written approval: • Government agencies; • Search engines; • News organizations; • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site. We may consider and approve other link requests from the following types of organizations: • commonly-known consumer and/or business information sources; • dot.com community sites; • associations or other groups representing charities; • online directory distributors; • internet portals; • accounting, law and consulting firms; and • educational institutions and trade associations. We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Hope hai; and (d) the link is in the context of general resource information. These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Hope hai. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organizations may hyperlink to our Website as follows: • By use of our corporate name; or • By use of the uniform resource locator being linked to; or • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of Hope hai's logo or other artwork will be allowed for linking absent a trademark license agreement. iFrames Without prior approval and written permission, you may not create frames around our Web pages that alter in any way the visual presentation or appearance of our Website. Content Liability We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. Privacy Please read our Privacy Policy. Reservation of Rights We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions. Removal of links from our website If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. Disclaimer To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. The Services are not intended to be used in an emergency. Please go to the nearest hospital or health care provider if you think you have a medical or mental health emergency, or if you have any concerns about your care or treatment. Nothing in this disclaimer will: • limit or exclude our or your liability for death or personal injury; • limit or exclude our or your liability for fraud or fraudulent misrepresentation; • limit any of our or your liabilities in any way that is not permitted under applicable law; or • Exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty. Jurisdiction If there is any dispute about or involving the Site and/or the Service, by using the services you further agree that the disputed matter will be governed by the law at Varanasi, India. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.