Privacy Polocy

At Hope hai, accessible from hopehai.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Hope hai and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Hope hai. This policy is not applicable to any information collected offline or via channels other than this website. In case of change in our privacy policy, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. Your continued use of the site will constitute your acknowledgment of our Privacy Policy.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. Information we collect The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. As with many operators of websites and mobile applications, we may incorporate third-party ads, offerings, and other technologies (such as plugins, pixels, and cookies) into our Platforms, enabling the third parties operating such ads, offerings, and other technologies to collect usage, demographic, and other information (including personal data) about you and your online activities through your use of our Platforms and across other websites and applications. Any information collected through such integrated ads, offerings, or other technologies on our Platforms is collected directly by those third parties for use and disclosure subject only to any applicable privacy policies of such third parties.

How we use your information We use the information we collect in various ways, including to: • Let you create and log in to your account and use the platform. • Manage your account to ensure you are receiving quality service. • Choose an appropriate counsellor for you • Provide, operate, and maintain our services/website • Improve, personalize, and expand our services/website • Understand and analyze how you use our services/website • Enable, support and facilitate the Counselling Services. • Supervise, administer and monitor the service. • Develop new products, services, features, and functionality • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes • Facilitate billing-related purposes. • Send you emails • Reach out to you, either ourselves or using the appropriate authorities, if either we or a Counsellor/Clinical Psychologists/Psychologists have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act. • Find and prevent fraud • Law enforcement requests and as required by applicable law, court order, or governmental regulations. • Comply with applicable state and central laws, including, but not limited to laws related to protecting client and public health and safety. • understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies for our products and services; and • conduct other marketing and commercial activities

Log Files

Hope hai follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information

Advertising Partners Privacy Policies Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Hope hai, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Hope hai has no access to or control over these cookies that are used by third-party advertisers. Third Party Privacy Policies Hope hai 's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. Confidentiality Any information shared by you during personal consultation (“Confidential Information”) shall be excluded from the definition of Personal Information and shall not be collected/used in the same manner as Personal Information as mentioned above. Your Confidential Information shall not be disclosed or shared by Hope hai, its employees, its agents or any third-party contractors, including the experts and advertising partners. Children's Privacy No information is collected knowingly from children below 18 years of age nor do we provide our services to the minors. In case where a minor requires our services, prior consent will be taken from their legal guardians for the same. In case anyone feels that we have collected minor’s personal information, kindly bring it to our notice so that it can be promptly resolved. Social and General Information Tools Several publicly available tools and information exchange resources are used by us for quality improvement. Any information shared by the client on Social and General Information Tools such as (but not limited to) a blog, a Facebook page, a Twitter account, and others (collectively "Social and General Information Tools") may be read, accessed, collected by that site and users of that site according to their Privacy Policy.

Phishing

Online identity theft and account hacking, including the practice currently known as "phishing", are of great concern. Clients are requested to be alert when entering sensitive data upon being asked and should ensure that they do that in our secure system only. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).

Security

Any internet base service carries with itself inherent risks. Keeping your privacy and security in mind our systems, infrastructure, encryption technology, operation and processes are designed, built and maintained to ensure minimal risk. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with or exceed all applicable federal laws, state laws, and regulations regarding data privacy.