Return, Refund & Cancelation Policy

The following terminology applies to these Return, Refund & Cancelation Policy, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and comply to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. Payments We, may charge for chat, audio and video session for counselling services. All payments for your "Hope hai" session must be made prior to the start of each session. As an acknowledgment of your payment, you will be given a receipt. All payments for counselling services must be paid in advance via online transfer or check before a counselling services can take place. Services only begin after your payment has cleared. Schedule Changes, Cancellations & Refund Please note that the charges paid by a Customer, are not refundable. However, we reserve all rights to reschedule any session on your request before 48 hours for any planned appointments you make, so please give us at least 48 hours notice before any schedule changes. Hope hai will reschedule the session only once. If the client still wants to reschedule then client has to send a mail (Email id @hopehai.com) and clarifying the causes. Hope hai will review each such mail, on a case-to-case basis, and may reschedule the counselling service if it deems fit. Otherwise, the appointment will be treated as consumed and no refunds shall be provided by Hope hai. The decision of Hope hai on any such matter shall be final and binding. if you feel the Counselling Services provided by the Counsellor do not fit your needs or expectations, you may request for another counsellor by sending a mail (Email id @hopehai.com). Hope hai will review each such mail, on a case-to-case basis, and may reschedule the session or refund the charges paid, if it deems fit. The decision of Hope hai on any such matter shall be final and binding. In case of technical difficulties during or at the time of the session, Hope hai will check with their service providers. If the case is adjudged by Hope hai to be genuine, the appointment shall be rescheduled. However, the Customer shall not be entitled to a refund on account of technical difficulties at the time of the session. In case of account error for example: your account was charged for more than actual number of availed sessions, refund the extra charges paid. Hope Hai is committed to providing competent, high-quality care and will do whatever possible to assist you. If, at some stage, your therapist determines that He/she is no longer qualified to support you, He/she will make every attempt to refer you to an appropriate specialist. User(s) can make payments through any of the following available options: 1. internet banking; 2. debit cards/ credit Cards; 3. Unified payments interface ("UPI"); 4. Payment wallets available at the time of payment. The User agrees and accepts that all nuances and modalities relating to making payment using internet banking/ debit cards/credit cards, UPI or payment wallets ("Virtual Payment Mode") shall be separately governed by arrangement(s) / terms and conditions between the User and the relevant banks or payment gateways. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the Virtual Payment Modes (including any fraudulent transaction). While availing any of the Virtual Payment Modes available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason. You understand, accept and agree that the payment facility provided by us, is neither a banking nor financial service. Hope hai reserves its right to revise the charges for Services, at any time, without the requirement of any prior intimation to the User. Any such change shall be binding and effective on the User.